FAQ
About murmo (menstrual cup)
Please see the How To page for instructions.
Can be used for up to 12 hours. The amount of menstrual blood varies depending on the number of menstrual days and the person, so please use according to the amount of menstrual blood.
It can be used for several years. If you notice any damage or deterioration, immediately replace it with a new one.
Currently available in 1 size and 1 color. Generally, this size is classified as M size.
If the cup fits properly, it won't leak through the easy line. However, if the capacity of the cup is exceeded, it may leak from the air holes. On days when you have a lot of menstrual blood, you can take it out and empty it early considering your own menstrual blood volume, or use it in conjunction with other sanitary products for a more comfortable experience.
When placed in the correct position, a menstrual cup is tightly wrapped around the walls of the vagina, so it won't fall out on its own even during active movements. In the unlikely event that the insertion point is shallow, it may come out due to abdominal pressure, so please insert it in the correct position.
The entrance to the uterus at the back of the vagina is about 2 to 3 mm in diameter, so a menstrual cup with a diameter of about 4 cm cannot fit inside. In the unlikely event that you are unable to remove it by yourself, such as if you are unable to remove it properly or do not know where it is, please do not panic and consult a gynecologist. *Please consult your gynecologist before using a menstrual cup during your first menstrual period after giving birth.
You can use it without removing it even when excreting. In some cases, such as when the insertion point is shallow or the orientation of the vagina, some people may feel that it is pushed out during defecation. In that case, please temporarily remove the cup and use it.
About menstrual cups
Empty the contents before it becomes full depending on the amount, such as once or twice a day (up to 12 hour shifts) on days when the amount is low, and once every few hours on days when the amount is high. Please adjust according to your menstrual blood flow and schedule for the day.
It will leak when it is full, so you can use it with confidence if you use it with other items such as a vaginal discharge sheet or water-absorbing shorts.
Your fingertips may get dirty when you put it on and take it off. It is also recommended that you take off your clothes in the bathroom until you get used to it, so you don't have to worry about staining your surroundings or your clothes.
Until you get used to it, you may feel strange at the beginning and end of your period when there is little blood flow. When using the cup for the first time, we recommend that you apply a lubricant that is safe for internal use to the entrance of the cup before inserting the cup. We hope that you will refer to the HOWTO and find a way to install it smoothly for yourself.
You can use it from the moment you have your first menstrual period, but if you can use tampons without any problems and can manage your own cup, there is no problem in using them. However, since they are thicker than tampons, there may be some resistance to putting them on and taking them off until you get used to them. Therefore, please try it as much as you can. When using the cup for the first time, we recommend that you apply a lubricant that is safe to put inside the cup at the entrance of the cup before inserting it into the cup.
You can use it after giving birth, but it is recommended that you refrain from using it during your first menstrual period after giving birth, and use it from the second time onwards. If you wish to use a menstrual cup during your first menstrual period after giving birth, please consult your gynecologist before use.
It can be used even before menopause. Before menopause, many people experience irregular menstrual blood flow and cycles, but it is safe to use a combination of a menstrual cup and absorbent shorts. Especially when the amount is small, it can be used for up to 12 hours, so you can enjoy a comfortable time without having to replace it as often.
However, heavy bleeding or irregular bleeding may be due to a hidden gynecological disease (such as uterine fibroids), so we recommend that you consult a gynecologist if you experience any symptoms that concern you.
Menstrual cups are used to catch menstrual blood, so please do not use them during periods other than menstruation.
There are individual differences such as vaginal length, menstrual blood flow, and whether or not you have given birth, so it is not completely determined by your height and weight. As for whether the size is right for you, we developed it after trials with monitors of various ages, heights and weights, and we have narrowed it down to one size that is easy to try first, so please try it as the first one. It is easy to receive.
A menstrual cup will not cause your vagina to dilate and become unable to return. That's because menstrual cups are made of very soft material that fits well into the vagina.
The cup is made of 100% medical grade silicone, a soft material that is highly biocompatible and is used in medical devices, so the cup will not hurt your body. However, when putting it on and taking it off, please keep your hands clean and be careful not to scratch your vagina with your fingernails.
When using the device for the first time or immediately after insertion, in rare cases some people may feel a sensation of a foreign body, but as long as the device is inserted in the correct position within the body, you should experience no pain or discomfort.
Caring for murmo (menstrual cup)
Disinfect by boiling at the beginning and end of each menstrual period. During other periods, you can wash it with a neutral, unscented detergent after rinsing off any dirt, and you can immediately reinstall it. We recommend that you sterilize your skin by boiling it even after your menstrual period is over.
For storage, please dry thoroughly after washing and store in the package box, avoiding water, direct sunlight, high temperature and humidity, and fire. You can also store it in the included case, but in that case, please do not close the case completely and store it in an airtight manner.
You can use a small pot to boil the cup for 5 to 10 minutes, or place it in a heat-resistant container deep enough to fit the menstrual cup or in a microwave sterilization case and sterilize it by heating for about 5 minutes. We ask our customers to sterilize by boiling using the method that is most convenient for them.
We recommend that you bring two. It comes with a sealed, odor-proof and waterproof case, so you can put a replacement one in there, put on the first one before going out, and replace it in the restroom outside. We recommend that you empty the contents of the cup into the toilet, wipe it gently with toilet paper, put it back in the case, put on a new cup, and wash the case and used cup when you get home. .
Questions other than menstrual cups
About LINE support
LINE Support is a chat support service for those using murmo menstrual cups for the first time.
If you still have questions about how to use the product after reading the How To and FAQ, we will answer any questions you may have about how to use it via chat for those who have purchased a murmo menstrual cup.
We will generally respond to inquiries between 10:00 and 18:00 on weekdays.
Please note that we will return your items in order, so it may take some time.
However, depending on the content of your inquiry, we may reply as soon as possible, regardless of the above set time.
Applicable to those who purchase a murmo menstrual cup.
When you contact us via chat, we will ask you to confirm your purchase, so please have the package box ready.
About orders and delivery
We are currently not offering gift delivery. We are currently preparing for this service, so please wait a while.
Regularly available items will be shipped within three business days if ordered by 4:00 PM. Please note that the arrival date may vary depending on the area and other circumstances. For other details and pre-order items, please check the individual product pages. *Shipping times may vary. Thank you for your understanding.
Shipping costs are a flat rate of 850 yen (tax included) nationwide, excluding Okinawa. Shipping to Okinawa is 1,450 yen (tax included). If your order total is 11,000 yen (tax included) or more, shipping is free (excluding Okinawa).
As this is a hygienic product, we apologize for the inconvenience, but we cannot accept returns or exchanges once the package has been opened.
If there is any problem with the product, please contact us using the inquiry form within 7 days of receiving the product.
For more information, please see the page on Specified Commercial Transactions Law.
The following payment methods are available:
[Credit cards] VISA, MasterCard, American Express, and JCB are accepted.
[Other payment methods]
Amazon Pay/Apple Pay/Google Pay
Please check to see if the email has been automatically filtered as spam or rejected.
If you are unsure whether your order has been completed, please contact us using the inquiry form .
We cannot accept changes, cancellations, returns, or exchanges after purchase due to customer convenience. Please also note that once payment has been completed, it is not possible to change the payment method.
We cannot accept changes to the order details after purchase.
Currently, delivery is only available within Japan.
The receipt will be available for download on the order completion screen.
You can also download it from the email you receive when your order is complete.
Please note that the murmo online store only issues electronic receipts in PDF format.
About reviews
The name you enter when submitting a review will be made public.
Therefore, if you do not want your registered name to be made public, please change it to a nickname or other name of your choice.
Your email address will not be published.
Since menstrual cups are medical devices, any reviews about menstrual cups that do not specify the functions of the cup may violate the Pharmaceutical and Medical Device Act, and therefore such content may be removed.
(Example: Menstrual pain has been alleviated.)
Please be aware that we will not publish any content that is defamatory, offensive to public order and morals, or that contains personal information (based on Article 9 of the Terms of Use).
Please note that it may take some time for your review to be published after you have written it.
Regarding membership withdrawal
This site does not allow customers to cancel their membership on their own. Therefore, we apologize for the inconvenience, but if you wish to cancel your membership, please contact us using the inquiry form . We will carry out the withdrawal procedure.
Other inquiries
Depending on the content of your inquiry, it may take some time for us to respond, or we may not be able to respond at all. Please note in advance. Also, if you have domain-specific reception or spam email blocking settings, please make sure that you are able to receive emails from [support@murmo.jp].
We apologize for the inconvenience, but please fill out the details and contact us using the inquiry form within 7 days of receiving the product.
We strive to make the product photos on each product page as close to the actual color as possible, but the color may differ from the actual product depending on your usage environment (monitor/browser settings, room lighting, etc.) Please note that there may be cases
For questions other than FAQ, please contact us using the inquiry form.